REGISTRATION COMPONENT
What does “auto-refreshing school connected portal” mean and
what are the advantages for us?
Other companies distribute information about your plan using
a “snap-shot” of your student database usually taken during
mid or late summer. This information is outdated the day
after it is created.
Health-eU
Technology gathers this information on a daily basis and
uses it to communicate with your students. The day you know
about a new student … so do we. We use that information to
deliver your plan requirement to them.
How does
Health-eU’s
“Intelligent Registration Process” differ from other on-line
enrollment services offered by other insurance companies?
Other companies simply offer
“blind” or “dumb” internet-based enrollment. When your
student enters
Health-eU
secure servers, we already know who they are and exactly
what requirements they need to satisfy. They don’t need to
answer a lot of questions up-front in order to determine
their eligibility. It is faster and easier for the student.
I know the
Health-eU
Technology does more than just managing our insurance waiver
process, but what results could we expect by switching to
Health-eU
Technology from our current on-line enrollment service or a
paper-based process? A typical
school running an insurance waiver process may end up
enrolling over 40 percent of the population by default due
to non-response. Our clients have indicated
the percentage was cut in half. This resulted in far fewer
complaints by student and parents for unwanted charges on
their accounts, insurance ID cards get into the hands of
students immediately and allows for better and faster
communication.
How does
Health-eU
Technology create new opportunities to communicate with
students and what does that mean to us?
Health-eU
Technology combines direct mail and internet communication.
Not only does it create the opportunity to mail to all of
your students as they enter your radar, it creates the
ability to communicate in a more interactive way with your
students based on their registration status. The ability to
target our communication on specific issues with specific
students improves results. Now offices such as
International Affairs and Athletics have the power to
communicate with their students on an individual basis or on
a broadcast based on the needs of a sub-set of their
population … all in a HIPAA secure environment.
How does
Health-eU
help the University cleanse their data and improve
communications with our students?
Our experience shows that when insurance information is
mailed to students that there are always a measurable number
of addresses returned as undeliverable. Health-eU Technology allows us to communicate with those students via the
internet and request the correction of their mailing
information. The corrected information is passed back to
the school for their use.
What is
the difference between on-line enrollment and
Health-eU’s
On-line Registration? Other
companies offer on-line enrollment, which simply captures
those students who come to the process and either purchase
something or waive an insurance requirement.
Health-eU
allows all students to create a Personal Account where they
can return time after time to get information about
insurance services, get claim status, communicate with
university medical or administrative staff.
IMPACT ON
STUDENT INSURANCE PROGRAMS
How can
Health-eU
Technology lower our insurance premiums and yet increase our
benefit levels, reducing our student out-of pocket expenses?
Administrative costs are lowered since the web based system
removes the need for paper. When the “Friends of the
University Physician Program” is enabled, the actual charges
by the Physicians are reduced. The reduction in charges is
accomplished by the reduction of the Physician's billing
expense through the electronic billing capabilities within
the
Health-eU environment. Please request a Web Meeting for a more detailed
explanation.
How does
Health-eU
lower insurance cost associated with marketing and
enrollment services provided by our current insurance
vendor? Communication with
constantly changing student populations can be targeted
electronically, eliminating the need for mailings. The
current insurance vendor would no longer need to market the
students as
Health-eU completes this task electronically and more accurately. As a
result, the current insurance vendor would be able to reduce
their administrative and marketing costs which are typically
passed on to the student.
IMPACT ON
STUDENT SERVICES
How can
Health-eU
improve communication between students and Health Services?
Health-eU provides students with HIPAA secure communications between Health
Services and Physicians in the
Health-eU Friends program. Encrypted messages requiring user ID and Password
to access information is required in the secure messaging
feature in
Health-eU.
How can
Health-eU
help the Athletic Department gather insurance information
and share that information with local physicians?
Health-eU
captures all insurance data on the schools athletes as they
register on line. As a result, this registration process
allows coaches, trainers, and administrators to have real
time insurance information about their athletes wherever
their athletes travel.
How can International Affairs use
Health-eU
to streamline their insurance waiver process?
Health-eU
provides the ability to capture data on the International
students’ other insurance and determine whether the plan
meets minimum standards. International Offices often have a
time consuming process that includes the need to validate a
paper copy of students insurance.
Health-eU provides the on-line capability to simplify and automate this
process for International Offices.
How can Student Affairs staff use
Health-eU
to monitor the insurance enrollment / waiver process?
Health-eU
integrates with the schools administrative system to receive
real time updates of student population data. The school
data allows for intelligent groupings of students to ensure
they are offered the correct policy options without asking
them any questions in the registration process. This
ensures clean data and accurate results. The school has
real time access to the enrollment data which ensures both
the insurance agent and school have identical information.
Graphs and statistics provided in the reporting feature of
Health-eU enhance this process.
FRIENDS
PHYSICIAN PROGRAM
What is the “Friends Physician Program” and how does that
lower cost and improve benefits?
The program involves the local physicians that presently
have relationships with the school and are already assisting
the students today. The physicians are invited into
Health-eU
and are able to offer improved services at more favorable
pricing through the features of
Health-eU
technology. There are cost savings efforts through
Health-eU
technology, which provide incentives for the physicians to
lower their rates in return. Please request a Web Meeting
for a more detailed explanation.
What does
Health-eU
do for the local “Friends Physician” that would cause them
to offer our students a better rate for their services?
Health-eU
provides key local medical providers with HIPAA secure
communications with students and school Health Services,
claim payments within hours of submission, and secure access
to vital insurance information.
COMMERCIAL
INSURANCE BILLING COMPONENT
What is “Commercial Insurance Billing” and how can that
generate revenues for the university? The
Commercial Billing feature in
Health-eU
allows for Health Services, Counseling, and the Athletic
Department to bill the students’ non-school sponsored
insurance for medical services provided.
Health-eU manages the entire process from Health Service credentialing to the
processing of claims.
What is the difference between Commercial Insurance Billing
through
Health-eU
and the services offered by other companies?
Health-eU
captures the students’ non-school sponsored insurance for
the entire student population upon registration. A more
comprehensive registration provides for accurate claims
processing, stemming from the centralization of the entire
health care process.
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